The TaJ Mall Shopping Center

General Return Policy

Return Merchandise Policy. Permission for any return merchandise must be secured by contacting our Customer Services Department. You have 30 days from the ship date to receive refunds. You must email the refund request to info@thetajgroup.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

We want to make sure you are happy with your order.  We offer our customers the opportunity to return products within 30 days from the payment date in order to receive refunds for products.  Customers are responsible to notify us of any product defects or incomplete shipments immediately upon receipt of the goods.  In order to accomplish this, customers must contact us and submit their request to return a product.  Make sure you have the Ebay Auction Number, Product SKU, reason for return, and if it is a replacement or a credit.  At which time the Return Authorization# with return instructions will be sent out to you via e-mail.

You can receive a refund for any product if 1) the wrong product SKU was shipped or 2) the product shipped is defective in any way.  If the product shipped is the correct product SKU and it was found in proper condition upon arrival, then you are still welcome to return the product.  However, requesting a credit for your order will be subject to a 15-30% restocking fee and shipping costs will also not be reimbursed.

If you have received a different product SKU than what was initially purchased, the item must be returned with the following:

Once you receive the return authorization information you can return the product according to the return information for a full refund less any restocking fees and shipping, depending on the return.

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